Shipping policy
We proudly ship to customers worldwide. Every order is carefully prepared and dispatched to ensure it reaches you in excellent condition.
We are committed to delivering your order safely and efficiently. Below are the details of our shipping process.
Processing Time: Orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
Tracked & Insured Delivery: All orders include fully tracked and insured shipping, so you can monitor your package every step of the way.
Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary depending on your location:
- UK: 10–14 business days
- Free delivery on UK orders over £45. Tracked shipping included.
- Europe: 8-18 business days
- International: 8-18 business days
Please note that delivery times are estimates and are not guaranteed.
Shipment Confirmation & Order Tracking: You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
Shipment Delays : Occasional delays may occur due to customs or high seasonal demand. However, over 90% of orders arrive within the estimated delivery window.
Customs, Duties, and Taxes: Most orders will not incur additional customs charges. However, in rare cases where fees apply, they are determined by your local customs authority and are the customer’s responsibility.
Damaged or Lost Packages: If your order arrives damaged or is lost in transit, please contact us immediately at support@activesupportuk.co.uk. We will work with the shipping carrier to resolve the issue as quickly as possible.
If you have any questions or concerns regarding your order, please contact our support team, and we will be happy to assist you.
Contact Us: If you have any questions about your shipment or need assistance, please contact us at support@activesupportuk.co.uk.